Privacy policy

Who is responsible for your data

NonStops.net operates the service from Portugal. For privacy questions or requests, contact hello@nonstops.net.

Data we collect

• Account information such as name, email address, profile photo, sport, level, and city.
• Approximate or precise location when you grant location permission.
• Player activity, tournament participation, scores, rankings, XP, likes, and community interactions.
• Club, court, booking, payment-reference, and cancellation information.
• Device and notification identifiers needed to deliver push notifications.
• Technical information needed to secure, diagnose, and improve the service.

How we use data

• Create and maintain your account.
• Find nearby clubs and players when location features are enabled.
• Manage bookings, tournaments, results, rankings, and community features.
• Send service notifications you have enabled.
• Prevent misuse, investigate errors, and maintain service security.
• Comply with legal obligations and resolve disputes.

Services that process data

We use service providers to operate the app, including Google Firebase for authentication, databases, storage, and infrastructure; Google for optional sign-in and maps-related services; Expo for app delivery and push notification services; and Stripe for payment processing.

These providers process data under their own terms and privacy policies. Payment card details are handled by Stripe and are not stored directly by NonStops.net.

Legal bases

Depending on the feature, we process data to provide the service you request, based on your consent, to pursue legitimate interests such as security and service improvement, or to meet legal obligations. You can withdraw permission for location, photos, camera, and notifications in your device settings.

Sharing and public visibility

Profile details, player level, rankings, tournament participation, and community activity may be visible to other users when those features are enabled. We do not sell personal data. We share data only with service providers, clubs or organizers involved in a requested service, or when required by law.

Retention and security

We keep personal data only while it is needed for the service, legal obligations, security, and dispute resolution. We use access controls and technical safeguards, but no internet service can guarantee absolute security.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to processing. You may also withdraw consent and complain to your local data protection authority. Send requests to hello@nonstops.net.

Account deletion

During the private MVP, request account deletion by emailing hello@nonstops.net from the address connected to your account. We may ask you to verify ownership before completing the request.

Children and changes

The MVP is not intended for children under 16. We may update this policy as the service changes. Material updates will be published on this page with a revised effective date.